Fixmo is currently looking for talented candidate to join our Customer Support team in our downtown office.
Founded in 2009, Fixmo Inc. is the mobile risk management (MRM) company that empowers organizations to mitigate risks around mobile deployments. Using Fixmo's solutions including its flagship Sentinel product, enterprises and government agencies ensure the integrity, compliance and auditability of every device used by their mobile workforce. Through a technology transfer agreement, Fixmo has commercialized and further advanced powerful MRM technologies initially developed by the U.S. National Security Agency (NSA). The company has offices in Washington D.C. and Toronto.
- Experience with Active Directory and Windows Server technologies
- Experience on Windows Server 2003/2008
- Experience troubleshooting connectivity issues (firewall access, DNS, etc.)
- Experience using MSSQL2005/2008
- Familiar with using Virtual Machines, in particular VMware required
- Experience with Exchange preferred
- Experience with BES preferred
- Experience with GOOD Technologies preferred
As a Technical Support Engineer, you will be working with the team to manage incoming call flow and troubleshoot and fix customer issues. While dealing with high priority customers, you will display superior communication skills via email and phone. You will assist in documenting issues and solutions to common problems by writing Knowledge Base articles, How-To Articles, etc. You must be detail oriented and able to manage your time in a very fast-paced work environment. You must be able to multitask as some days can be quite busy between coordinating with development, PM and the customer to ensure we maintain a trademark level of customer satisfaction.
To apply please send your resume and cover letter to firstname.lastname@example.org with 'Support Engineer' in the subject line.
Location: Downtown Toronto
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