Customer Support Specialist (Toronto - 401 and DVP) in Toronto, Ontario

Technical

Customer Support Specialist
Type: Full-time
Location: Toronto - 401 and DVP
Our client partner has taken a traditional industry and thrown it into the 21st century with a bang. Their innovative, web-based solutions and innovative software have made their customers infinitely more productive and efficient. You will be on the front-line supporting customers - investigating issues, software bugs and product confusion. You will use your knowledge of computer software to deliver a world-class support experience.
This is an ideal role for a new grad with a computer software or systems foundation - this is the perfect gateway for a career in software testing, product management or software training.
RESPONSIBILITIES
→ Solving the complex problems that get in the way of customers achieving maximum value from their products and services.
→ Driving customer retention and referral by effectively executing and communicating excellent solutions.
→ Creating stable partnerships with customers and colleagues through collaboration and vibrant teamwork.
REQUIRED SKILLS
→ Diploma or degree in computer science, engineering or a related field is required.
→ As this is a Customer Support role - professional and polished written and verbal communication is required.
→ You love interacting with people - and demonstrate a compulsive desire to help people.
→ Experience with Microsoft SQL Server, Windows Server, basic network & IT administration.
→ You should be skilled and efficient in the investigation and systematic isolation of root causes.
→ A Jedi-like aptitude for juggling multiple deliverables and 'getting things done'.
Interested? Email or submit your resume on our website
About Fetch! Recruiting
Fetch! Is a crack team of Technology Recruiting experts. Each member of our Team has successfully placed hundreds of Technology professionals in some of Canada's most innovative companies. Looking to be a cog on the wheel or to work in a large, sterile cube-farm - look elsewhere! Our client partners are innovators - they are passionate about surrounding themselves with the smartest, most energetic and talented people.
Put simply - we've stripped Fetch! down to the bare essentials: exceptional Recruiters who have strong relationships with great companies - there are no sales guys and definitely no over-paid CEO!
Location: Toronto - 401 and DVP
Compensation: TBD
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.


Category:  Technical  |  Address:  Toronto Ontario


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