Bilingual Help Desk( ENGLISH/FRENCH) (Toronto) in Toronto, Ontario

Excellent opportunity with our Etobicoke client who is a leader provider of managed services for a variety of industries. The Bilingual Technical Support position is responsible for systems maintenance, over-the-phone training & support, and inside sales function for contract compliance and user adoption of Complete Purchasing Services' proprietary systems. Support calls are 60% outbound and 40% inbound. JOB FUNCTION Responsible for user training & technical support (phone &/or webex) Provides first line of support to users (external & internal)/ triage support issues & contacts responsible party to resolve issues Responsible for ensuring user adoption of CPS proprietary systems as well as compliance to CPS contracts Assists clients in creating order templates Creates and maintains order guides and templates as required Maintains user & supplier profiles, and eCPS and eGESPRA portal content Maintains Cass 4.0 (CPS proprietary client management application), including call/ issues tracking Assists in quality assurance testing and distributor integration activities QUALIFICATIONS Minimum two (2) year experience in an IT Help Desk environment (supporting software applications) and inside sales/customer service. Must be fluent in both English and French (written and verbal communication) College graduate in a Computer-related program (e.g. Micro-computer Management) Above Average knowledge of the Internet, ordering/ procurement process, and MS software applications Must be able to diagnose & troubleshoot basic computer user & connectivity challenges Must be able to work with minimal supervision Strong attention to details and results-orientation Must possess analytical and critical thinking skills Excellent customer service and communication skills Location: Toronto Compensation: 40K plus 15% bonus Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

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Category:  Technical  |  Address:  Toronto Ontario


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