Excellent opportunity with our Etobicoke client who is a leader provider of managed services for a variety of industries.
The Bilingual Technical Support position is responsible for systems maintenance, over-the-phone training & support, and inside sales function for contract compliance and user adoption of Complete Purchasing Services' proprietary systems. Support calls are 60% outbound and 40% inbound.
Responsible for user training & technical support (phone &/or webex)
Provides first line of support to users (external & internal)/ triage support issues & contacts responsible party to resolve issues
Responsible for ensuring user adoption of CPS proprietary systems as well as compliance to CPS contracts
Assists clients in creating order templates
Creates and maintains order guides and templates as required
Maintains user & supplier profiles, and eCPS and eGESPRA portal content
Maintains Cass 4.0 (CPS proprietary client management application), including call/ issues tracking
Assists in quality assurance testing and distributor integration activities
Minimum two (2) year experience in an IT Help Desk environment (supporting software applications) and inside sales/customer service.
Must be fluent in both English and French (written and verbal communication)
College graduate in a Computer-related program (e.g. Micro-computer Management)
Above Average knowledge of the Internet, ordering/ procurement process, and MS software applications
Must be able to diagnose & troubleshoot basic computer user & connectivity challenges
Must be able to work with minimal supervision
Strong attention to details and results-orientation
Must possess analytical and critical thinking skills
Excellent customer service and communication skills
Compensation: 40K plus 15% bonus
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Please do not contact job poster about other services, products or commercial interests.