Inside Strategic Account Manager (Staples - Mississauga Head Office) in Toronto, Ontario

Staples Advantage is looking for a full time permanent Inside Strategic Account Manager. If you are interested pleas email your resume to Nancy.Couture@staples.com Position Summary The Inside Strategic Account Manager (ISAM) position is responsible for developing relationships and penetrating sales for assigned existing strategic accounts within a geographic territory or location. The ISAM is the primary contact for assigned clients and works as needed, with Sales Managers, Sales Associates, product specialist and customer service to manage the relationship for clients. ISAM's also develop new business by reactivating accounts and increasing compliance. The ISAM role is assigned clients that are either mid-market/regional or strategic. The type accounts assigned determine both the number and call cycle expectation for the ISAM role. Primary Responsibilities Manages day-to-day relationship with customer by developing a high value-add relationship with key contact/buyer and recording on Salesforce.com Identifies short-term and long-term sales retention and penetration opportunities Coordinates account servicing and fulfillment with support from Customer Service Increase market share within portfolio of accounts through penetration of Line of Business and reactivating inactive accounts Basic Qualifications Customer focused Selling skills Communication skills Time Management skills Computer skills Negotiation skills Product knowledge Recommended Qualifications Minimum 2 years of selling experience penetrating or maintaining accounts; or several years experience in customer service role with upselling emphasis Demonstrated excellence in providing superior customer service, communication, negotiation, interpersonal and problem solving skills Superior time management and organizational skills Strong computer literacy (experience with Salesforce.com and SAVO an asset) Detail oriented with strong administrative follow-up and follow through Post secondary education in business related discipline - Siploma or Degree preferred Location: Staples - Mississauga Head Office Compensation: tbd Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

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Category:  Sales  |  Address:  Toronto Ontario


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